Autograph Performance Car Parts

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Delivery Information

DELIVERY & DISPATCH

When you place your order with us via the website you will be able to specify a preferred delivery option and we shall estimate dispatch and delivery times for your goods based on availability and the delivery options you choose. Dispatch date estimates are shown in the order form. After placing your order, you'll see dispatch and delivery date estimates in the order confirmation e-mail and in the sales invoice we will send you.

Dispatch Times
If we receive your order before 12noon on a weekday (excluding public holidays) then your order will be processed that day for dispatch no later that the following working day.  If we receive your order after 12noon on a weekday then your order will be processed the following working day for dispatch no later than the following working day after that. When calculating when your goods will arrive you must factor in the dispatch time.  If your item is not currently in stock you will be notified of the estimated dispatch times with your sales invoice.

Delivery Options
We usually use a courier service to ship your goods within the UK (with certain geographical exceptions). The prices shown here are for delivery within the UK, should you be ordering outside of the UK (or from any geographical excepted area) then our Sales Team will contact you directly to confirm the delivery charges for your goods prior to the sales invoice being raised.

Please note that all orders MUST be signed for on delivery.  Deliveries will be made between 8:30am and 5:00pm (or 2:00pm where applicable). If no one is available to sign for your goods then they will be returned to us and you will remain responsible for the delivery charges and will be charged again for any re-delivery.


Standard Delivery (UK Royal Mail Recorded Delivery up to 0.5kg) – £4.95

This is a 2-3 working day service and will cover orders with an overall weight of up to 500 grams (inclusive of packaging).

Standard Delivery (Courier Parcel up to 10kg)- £11.95
This is a 2 working day service and will cover orders with an overall weight of up to 10 kilograms (inclusive of packaging) or for certain bulky items of a lesser weight. 

 Next-Day Delivery (Courier parcel up to 10kg before 5pm) - £14.95
This is a next-working day service and will cover orders with an overall weight of up to 10 kilograms (inclusive of packaging). 

Standard Heavy Delivery (Courier parcel up to 25kg)- £19.95
This is a 2 working day service and will cover orders with an overall weight of up to 25 kilograms (inclusive of packaging) or for certain bulky items of a lesser weight. 

Next-Day Heavy Delivery (Courier parcel up to 25kg before 5pm) – £24.95
This is a next-working day service that covers orders with an overall weight of up to 25 kilograms (inclusive of packaging).

Depending on the dispatch method selected, packages dispatched to the UK generally arrive within the following time-frames:

Standard / Standard Heavy 1-5 days
Next-Day / Next Day Heavy 1 day
Europe: 3-18 days

If you don't receive your package after this time, contact us and let us know. All contact should be made in writing, however please feel free to also telephone us.

Please note that should you cancel an order and return goods to us under the provisions of DSR we will only refund the standard delivery charge, not the charges for additional services.

Accepting Goods  /  Shortages, Discrepancies or Damage to Goods on Delivery
All goods are checked by a member of the sales team prior to shipping and will leave us in perfect condition.  We do however rely on the courier company to protect your goods whilst in transit.  You should therefore inspect your goods upon delivery and note any shortage, discrepancy or damage on the delivery note and contact us in writing within 1 working day to notify us of any problem. 

 Any claims for shortage, discrepancy or damage not clearly marked on the delivery note cannot be accepted.

 If a fault with the goods may only be apparent upon usage (e.g.: a car stereo that fails to operate upon fitment) then you must notify us in writing within 48 hours.

Please also refer to the returns and refund process for further conditions.

 

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